The bredent group takes the protection of personal data very seriously. We would like you to know which data we store and when, and how we use this data. As a company under private law, we are subject to the provisions of the German Data Protection Act (Bundesdatenschutzgesetz - BDSG) and the German Interstate Media Services Agreement (Mediendienstestaatsvertrag - MdStV). We have adopted technical and organisational measures to ensure these data protection provisions are adhered to by both us and any third-party service providers.

Personal data
Personal data is information which could be used to reveal your identity. It includes information like your formal name, address, postal address, and telephone number. It does not include information not directly linked to your actual identity (such as favourite websites or the number of people using a site).

You can always visit our websites without revealing your identity. If you register, order a product, or send us a message, we ask for your name and other personal information. You are free to choose whether to provide this data.

We store your details on specially protected servers in Germany. Only a few specially authorised people have access, who work with the servers in a technical, commercial, or editorial capacity.

In terms of your access to websites, certain security-related data is stored on our servers which might reveal your identity (e.g. IP address, date, time, and pages viewed). No data is assessed in a personal context. We reserve the right to conduct statistical assessments of anonymised sets of data.

We store IP addresses for a period of 50 days. These are stored for data security reasons, in order to guarantee the stability and operational reliability of our system.

Use of data for order processing
The bredent group, based at Weißenhorner Str. 2, 89250 Senden, Germany, can only accept orders if you provide us with the data requested on the order form or by our field service employees, namely your laboratory/practice, forename and surname, postal address, delivery address if different, email address, and telephone number. We need these details to process your order and conclude and fulfil the contract. We may also need them to reimburse you in the event of a complaint. We store and use these details for the purposes specified. This also includes passing them on to any service providers as required in order to process a given order, such as logistics companies like Deutsche Post DHL or banks.

You can choose whether to provide your telephone number. If you do give us your telephone number, you thereby agree for us to contact you by telephone in the event of any problems and/or queries to do with the processing of individual orders. We do not use your telephone number for any other purpose.

Use of data for marketing purposes
The data you provide for order processing purposes, particularly your forename, surname, and postal address, is also stored and used by us, in accordance with the provisions under data protection law, for our own marketing purposes, which means sending you information about our products through the post in the form of catalogues, etc. This also includes forwarding data to service providers required for such purposes, such as mailshot companies. Nothing is forwarded to third parties for marketing purposes. You can forbid us at any time to use your data for marketing purposes, as outlined in this section, in future.

Use of your email address
We would also like to inform you about any interesting offers from the bredent group on similar items via email, free of charge, at the email address you provided with your order. If you do not wish to receive information via email in future, you can ask us to stop at any time by simply sending us a message. You could send this via email to info@helbo.at / info-medical@bredent.com. If you ask us to stop, you will not incur any costs over and above the basic costs associated with transmitting your message.

Cookies
When you visit our website, small pieces of data known as cookies are stored on your computer. In addition to the dynamic IP address for the computer used to call up our website, cookies also store the following information generated by the Web server for our website based on the session concerned.

• Browser type and version
• Operating system
• Country of origin
• Entry and exit page
• Time you visited the website

This information would not generally reveal who you are. If our website is visited from the same computer again, the information will be read out. The information is used in this context to recognise you if you visit at a later time (this happens with permanent cookies). Session-related cookies are important for things like letting you log in to the members' area when you visit. These cookies also help us analyse how clients use the website. This in turn enables us to keep on optimising and improving this website for you.

You can set your browser software not to store cookies. If you choose this option, however, you will only have limited access to the various functions of our website.

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In order to find out about the latest offers from the bredent group both quickly and conveniently, in addition to the options set out under our data protection provisions, you hereby authorise us to use your email address to provide you, free of charge, with information via email about our latest offers. You can withdraw this consent at any time, free of charge, to stop us doing so in future.